Job Description
We are looking for a Service Advisor at our Frankfort, IL location. This is a full-time position with full benefits including:
Health, dental, and vision benefits
Career training & development
401K
ABOUT CURRIE MOTORS FORD OF FRANKFORT
Currie Motors is a family owned and operated group of car dealerships which has been in business for over 35 years in Chicagoland and Northwest Indiana. We pride ourselves in creating a working environment that is fun, fast paced and rewarding. The great majority of our Managers, across all departments, started off in entry level positions and have been promoted into their current managerial roles. To make this happen for you, we offer all the training and tools necessary to succeed. Longevity in our dealerships is something we pride ourselves on and this is evident in the number of employees who have been working for us for 20-30 years. We are rapidly expanding and we have recently added 3 franchises to our organization. The ability to move up in our company is currently tremendous and we will give you every opportunity to do so.
A DAY IN THE LIFE OF A SERVICE ADVISOR
You’ll start your day off in our very busy service drive. You will receive training day one from the Service Manager and also from the Manufacturer. This a dual customer service and sales role with great growth potential. With using customer service skills to establish rapport with the customer. You will be tasked with explaining estimates and expected return of vehicle to the customer. You’ll be working with the Service Technicians to understand and explain the work that is being done to the customers car. You’ll also have opportunity to sell additional services and explain the benefits of doing maintenance on the customers vehicle. You will prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms. We maintain a high CSI score and have very positive online reviews. This means we keep our customers happy and coming back. What does that mean for you? You’ll also be put in a position to earn great compensation and have strong longevity as an employee of our company.
QUALIFICATIONS FOR CALL CENTER REPRESENTATIVE
Steady work history
Provide quality customer service, consistently achieving excellent CSI scores.
Continue to keep customer informed with necessary information based on service
CDK knowledge is preferred
ARE YOU READY TO JOIN OUR TEAM?
Apply today! If you are a good fit, we will reach out to set up a time for an interview. We will make a hiring decision within the next few weeks.
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