Job Description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Cleveland, OH. Location: 2025 Stokes Blvd, Cleveland, OH 44106-3003 PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve financial wellbeing. Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement to elevate client loyalty and promote PNC solutions. Create customer loyalty and grow share of wallet through a differentiated customer experience, including lobby engagement and technology-based financial solutions. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and ensuring daily branch operations are completed efficiently and accurately. Core Expectations Customer Focused – knowledgeably align customer needs and satisfaction in all business decisions. Managing Risk – assess and manage risks in line with PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Required: 3+ years of relevant experience, associate’s degree or equivalent, and relevant product knowledge. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Roles at this level typically require an associate’s degree and related experience or product knowledge. On an alternative basis, a comparable combination of education, job-specific certification(s), and experience may be considered. Education & Certifications Education: No degree required. Certifications: None required. Licenses: Position will require additional background checks. Pay Transparency Base Salary: $44,720.00 – $57,500.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible. Benefits PNC offers comprehensive benefits including medical/prescription drug coverage with a Health Savings Account, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity/parental leave, up to 11 paid holidays, 8 occasional absence days, and 15–25 vacation days per year. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com or call 877‑968‑7762. All information will be kept confidential. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA regulations. #J-18808-Ljbffr PNC

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