Job Description

Job Description

Job Description

Essential Duties and Responsibilities include the following, but are not limited to:

• Daily air and ocean shipment tracking and system updates

• Customer correspondence with shipment status reports
• Understand carrier and partner strengths and weaknesses as well as customer requirements.
• Recognize shipment deadlines and communicate to carriers and partners to ensure delivery requirements are met.
• Work within the team to both educate and learn how to improve performance, carrier and partners selection and promote positive cultures.
• Understand and communicate with customers in regards to shipping requirements and procedures.
• Demonstrate trouble shooting and problem-solving skills to resolve service failures and other dilemmas that arise during shipping.
• POD/charge collection and entry in order to close files for billing.
• Prep files for invoice processing.
• Assist with shipment set-up, dispatch, bookings and document processing when required.
• Intelligently communicate with customers and sales team members to provide timely acknowledgement and updates, educated responses and friendly customer service for every shipment.

Qualification/Requirements/Certifications:

• Minimum 2 years of import/export experience with a Freight Forwarder preferred
• Extensive knowledge of specialized documentation including Letters of Credit, ITAR processing, EEI filing, etc.
• Technical experience with Microsoft Office software
• CargoWise-based applications experience a plus but not required
• Documented industry certifications (ex. Dangerous Goods Certified) are a plus but not required

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