Overview User Experience (UX) Researcher 1, 2, Senior – Salt River Project (SRP). This role is part of the Strategic Research and Insights team and is responsible for consumer experience research and custom market research project management from inception to completion, including designing and planning research methodologies, data collection and analysis, and reporting/presentation of findings. What It Takes To Succeed Strong MS365 skills (PowerPoint, Excel, Word) Excellent oral and written communication skills Ability to perform multiple assignments concurrently Qualitative research skills (focus group moderation or in-depth interviewing) preferred Quantitative research skills (survey programming, analysis) preferred Qualtrics certification preferred Responsibilities Designs, plans, and leads the implementation and day-to-day management of user experience research, journey mapping, and both qualitative and quantitative research projects from inception to final deliverables Support marketing, customer operations, and other SRP teams on research projects as needed Proactively manage multiple projects, prioritize efforts, and communicate progress Conduct qualitative research activities (recruit participants, prepare discussion/testing guides, conduct interviews, facilitate user testing) Conduct quantitative research projects (questionnaire development, sample design, field coordination, data analysis, written reports and presentations) Collaborate with analytics to create an in-depth picture of user behavior and translate insights into actionable findings Communicate research findings to the broader team and organization to deepen SRP understanding of customers and their needs Work within the Qualtrics platform (survey development, data management, predictive analytics, dashboards) Build strong internal partnerships with cross-functional teams and business partners Manage relationships with third-party suppliers/vendors to ensure objectives are met, budget adherence, and timely delivery Support other Strategic Research & Insights team members to meet critical deadlines Champion UX research practices and contribute to internal templates, tools, and partnerships Stay current on market research topics and tools related to UX research Qualifications Education: A bachelor’s degree related to the assignment is preferred Experience: Level 1 (Associate) – 0 to 2 years related experience; Level 2 (Journey) – 2 to 4 years; Level 3 (Senior) – 5+ years (with corresponding education alternatives) Hybrid workplace: SRP offers a hybrid model; telework up to three days per week for roles that can be performed remotely, with requirement to live and work in Arizona Benefits Pension plan (at no cost to employee) 401(k) with employer matching Medical, vision, dental, and life insurance from first day Over 200 hours of PTO Parental leave (up to 4 weeks) and adoption assistance Wellness programs and fitness facility access Short and long-term disability Tuition assistance for undergraduate and graduate programs 10 Employee Resource Groups Employment Details Seniority level: Entry level to Senior Employment type: Full-time Job function: Other Industries: Utilities Equal Opportunity Employer Statement and Work Authorization: Salt River Project is an equal opportunity employer and all candidates must be legally authorized to work in the United States. SRP does not sponsor H1B visas or similar programs. This description includes standardized statements required by SRP policy. #J-18808-Ljbffr Salt River Project
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