Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: User Experience

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to levelup your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Slack & The Role

Slack is where work happens. It's more than just a communication tool; it's the digital headquarters that brings people, information, and workflows together. As the SVP & Chief Design Officer for Slack, you'll lead the design team shaping how millions of people work every day. You'll be a strategic partner to our product and engineering leadership across Salesforce, blending conversational interfaces, proactive AI agents, and seamless multimodal collaboration into a unified, agentic platform.

The Strategic Imperative: Slack as the UI for AI at work

We see Slack as the definitive UI for a new era of work. Slack's role is evolving into the intelligent interface where humans and AI agents can seamlessly collaborate to drive business outcomes. As the SVP & Chief Design Officer, your design leadership will be critical in this evolution.

• HumanAgent Collaboration: Designing the interaction models and user interfaces that enable a fluid and effective partnership between human users and AI agents. This includes how AI agents present information, how users interact with them, and how their contributions are integrated into workflows.
• Unified Workflows: Building a cohesive user experience where tasks, data, and communication are unified, eliminating the need to switch between multiple applications.
• A Single Pane of Glass: Establishing Slack as the single, personalized interface that surfaces the most critical information and actions for every user, whether they are a developer, a CEO, a sales representative, a service agent, or a marketer.

The Importance of a Consumer Focus

While Slack is a powerful enterprise tool, our success is built on a consumercentric philosophy. We believe that the best enterprise software feels as effortless and delightful to use as the consumer apps people use every day. Your role is to infuse this mindset into every aspect of our product. This isn't just about aesthetics; it's about deeply understanding user behavior and motivation. We're moving beyond simple functionality to create an experience that feels personal, productive, and even joyful. You will champion the user and their needs, ensuring that our product remains simple and accessible even as we add increasing layers of complexity and power.

Key Responsibilities

• Design Excellence & Craft: Own the ultimate mandate for pixelperfect execution and the highest standards of design craft. Ensure every experience transcends utility to deliver meaningful joy and unmatched productivity.
• Strategic Leadership: Define and champion the longterm design vision for Slack, ensuring it aligns with and advances the broader Salesforce strategy.
• Team & Culture: Attract, hire, mentor, and lead a highperforming and diverse design organization. Foster a culture of excellence, collaboration, and continuous learning.
• Product Partnership: Partner closely with the SVP of Product and the SVP of Engineering to shape product strategy and prototype the path forward.
• User Advocacy: Serve as the voice of the user within the leadership team, ensuring that user needs and insights drive product decisions.
• Operational Excellence: Establish and optimize design processes, tools, and methodologies to scale the organization effectively.
• CrossFunctional Collaboration: Work with marketing, research, and other teams to ensure a consistent and compelling brand and user experience.

Minimum Qualifications

• 15+ years of experience in product design, with a significant portion in a leadership role.
• 10+ years of experience managing and leading large, multidisciplinary design teams.
• A strong portfolio of successful, consumergrade products with major scale.
• Demonstrated experience in a leadership role at a toptier technology company.
• Deep expertise in usercentered design principles and methodologies.
• Proven ability to partner with Clevel executives and influence product strategy.
• Exceptional communication and presentation skills.

Preferred Qualifications

• Experience designing for enterprise software and B2B SaaS products.
• Experience with AI, machine learning, and designing for humanagent collaboration.
• A strong understanding of the Salesforce ecosystem and its products.
• Experience leading a globally distributed team.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the futurebut to redefine what's possiblefor yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. We believe in equality for all, and we strive to create a workplace that's inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualificationswithout regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

In the United States, compensation offered will be determined by factors such as location, job level, jobrelated knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Californiabased roles, the base salary hiring range for this position is $388,000 to $448,000.

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