Job Description

Job Description

Description

Leidos' Chief Information Office (CIO), within the Digital Modernization Sector, has an opening for a Software Analyst to join our CIO Services team. This is an exciting opportunity to use your technical and analytical skills, as well as your hands-on experience in ServiceNow Software SAM Pro to join our Software Asset Management team. This role is responsible for the lifecycle management of software assets, ensuring compliance, cost optimization, and accurate software entitlement data using the ServiceNow SAM Pro platform.

Location: Work will be performed at our Reston, VA Headquarters office with occasional telework from a commutable location to Reston.

Citizenship: U.S. Citizenship is required.

Primary Responsibilities:

• Administer and configure ServiceNow SAM Pro to enable accurate software installation discovery, ensure license compliance, and support end-to-end asset lifecycle management

• Create, manage, and maintain software entitlements, including accurate license models, ensuring proper license distribution , and terms of use, in relation to ServiceNow managed contracts.

• Perform software license reconciliation to compare entitlements against deployments and usage.

• Monitor software consumption and identify opportunities for license optimization and cost savings.

• Ensure data integrity by managing integrations with discovery tools (e.g., SCCM, JAMF, Intune, Nexthink); proactively identify, analyze, and resolve defects through root cause analysis and continuous monitoring.

• Facilitate internal and external audits by delivering precise entitlement, deployment, and usage data through validated asset records and system reporting.

• Collaborate with ServiceNow developers, leveraging knowledge of the SDLC to define requirements, conduct user acceptance testing, analyze system behavior, and troubleshoot defects.

• Assist in driving continuous improvement by identifying process gaps and recommending areas to gain efficiency through system automation.

• Create reports and dashboards to provide visibility into compliance, usage, and optimization opportunities and present to leadership.

Basic Qualifications:

• Bachelor’s degree in information technology, Business, or a related field

• Minimum 4 years of experience in Software Asset Management, with at least 2 years specifically using ServiceNow SAM Pro

• Outstanding communication and analytical skills

• Advanced Microsoft Office skills, particularly PowerPoint and Excel (pivot tables, charts, formulas)

• Excellent critical thinking and problem-solving skills

• Strong attention to detail and ability to manage multiple priorities effectively in a fast-paced environment

Preferred Qualifications:

• ServiceNow Certifications and/or Training

• IAITAM Certifications

• Experience with cloud/SaaS license management (Microsoft 365, Adobe Creative Cloud, AWS, etc.)

• Knowledge of complex licensing models – Oracle and Microsoft

• Experience supporting internal or external license audits

• Understanding of CMDB and its relationship to software entitlements

• Familiarity with ISO/IEC 19770

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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