Job Description

POSITION SUMMARY

You’re a client whisperer, a strategic thinker, and a results-oriented communicator who thrives at the intersection of people, performance, and process. You know how to lead client relationships, align internal teams, and drive outcomes that deliver impact.

You’re experienced in digital marketing and ready to lead the charge in managing key client accounts and projects. You love creating clarity, managing large scale client accounts that offer complexity, and exceeding expectations in a dynamic role that fosters strong relationship management skills.

ABOUT THE COMPANY

At Lead Gear, we drive growth for American B2B companies in manufacturing, service, and distribution by delivering tailored lead generation and marketing strategies. Our mission is to create solutions that deliver measurable results, maximize ROI, and help businesses thrive in a competitive marketplace.

OBJECTIVES

• Own the end-to-end client relationship across a portfolio of client accounts
• Serve as the primary point of contact, ensuring client satisfaction, retention, and service opportunities
• Translate business objectives into digital marketing goals and strategic roadmaps
• Collaborate cross-functionally with SEO, Ads and Development teams
• Manage website and custom development projects
• Prepare and present client-facing reports, performance updates, and quarterly business reviews
• Proactively identify opportunities for account growth and optimization through suggestive upselling of products, tiered packages, and enhancements that drive the client journey
• Manage onboarding, goal setting, communication cadence, and client feedback
• Keep internal teams aligned, accountable, and on target with deliverables
• Grow client accounts through relationship building and successful service delivery

COMPETENCIES

• 3-5 years of experience in client-facing roles within B2B marketing
• Manage multiple clients and project concurrently
• Understanding of key digital marketing services including SEO, Paid Ads, Email Marketing, Social Media Marketing, and Content Creation
• General understanding of Wordpress
• General understanding of Project and Account Management Tools (Liquid Planner, Asana, etc)
• Demonstrated success in managing high-value accounts and complex strategies
• Deep understanding of SEO fundamentals and how they impact business outcomes
• Strong project management and communication skills
• Experience with tools like SEMrush, Hubspot, Sprout Social, Google Analytics, etc.
• Proven ability to drive client satisfaction, renewals, and upsells
• Ability to problem solve and work internal teams to present client solutions
• Confidence, clarity, and professionalism under pressure

EDUCATION AND EXPERIENCE

• 3+ years of Account Management and/or Project Management experience within an agency environment
• College Degree or Experience (Preferred)

COMMITMENT TO DIVERSITY

At Lead Gear we are an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Lead Gear recognizes that a diverse staff, reflective of our community, is an integral part of a successful and ethical business.

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