Saint Louis, Missouri
Support Services
Evenings
Full-Time
Salary: $18.00 - $27.35 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)
Job Description
Additional Information About the Role
Full Time - 40 hours
Shift - 11:30 am to 10 pm
Benefits Eligible
Location - Barnes Jewish Hospital
Prior concierge experience is preferred
Working to support training new team members and helping to continue to grow the team
Overview
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine supported by a house staff of residents, interns, fellows, and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.
Role Purpose
Oversees the daily assignment of concierge staff to ensure all Barnes Jewish Hospital service lines receive adequate and consistent coverage. Provides database management and tracking of concierge statistics. Oversees and directs new concierge training program. Develops and maintains excellent relationships with internal stakeholders and external volunteers. Provide administrative support to the management staff and the initiatives of the department.
Responsibilities
Coordinates VIP process by integrating activities and communication to administration, nursing leadership, and Foundation. Maintains database for daily activity of services provided.
Creates staff, department, and external customer awareness of the functions and services of Concierge department by facilitating presentations for BJH and WU.
Maintains lodging lists, updates for any changes to property, establishes excellent relationships with hotel salespeople. Checks for hotel availability, collects room night activity from each property, and maintains database of all information.
Directs the daily operation of the assigned concierge office to include ensuring daily tasks are completed by concierge Meet and Greets are assigned, new admit patients are rounded on, and there is adequate office coverage.
Responsible for oversight of the Concierge program including development of orientation, conducting training of current and new Concierge staff, and continued mentoring of Concierge staff for process and performance approval.
Minimum Requirements
Education: High School Diploma or GED
Experience: 5-10 years
Preferred Requirements
Education: Associate's Degree
Supervisor Experience: No Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.
Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Annual 4 BJC Automatic Retirement Contribution
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays, and personal time
Adoption assistance
To learn more go to our Benefits Summary.
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Equal Opportunity Employer
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