Job Description

Job Summary

The Product Training Specialist will provide support, configuration, and training to casino operators on AGS’ products; which includes, but is not limited to hardware, software or Intellectual Property.

Responsibilities

• Exercise discretion and independent judgment with respect to matters of significance.
• Develops, implements and maintains all table game training programs, manuals, and procedures, to include those currently existing, as well as any new games introduced
• Trains/re-trains all table game dealers to ensure they are competent in all skills required to deal and to remain current with changes in the various table games
• Provides support and training to casino operators on AGS’ products
• Participates in the development of support materials and courses
• Conducts technical training courses and provides consultation at customer sites during and after installations/upgrades
• Works with installation teams to understand customer operations and systems modules to be installed on site
• Provides ongoing, initial set-up support at customer sites for go-live period; schedules preferred training programs with casino personnel
• Provides post-installation customer training support
• Develops positive, working relationships with high level casino personnel
• Participates in operational audits and process analyses
• Other duties as assigned by management

Skills and Requirements

• Bachelor’s degree preferred; or equivalent work experience
• Must be at least 21 years old
• Position will require up to 90% travel.
• Two (2) years casino experience is preferred
• Six months or more dealing experience is preferred
• Previous experience in training or education preferred
• Ability to obtain required licensing documents and approvals for domestic travel
• Training principles and delivery
• On- and off-site training logistics

Note: All offers are contingent upon successful completion of a background check

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer

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