Job Description

Position: ITSM Change and Release Manager

Location: Chicago, IL OR Dallas, TX (Need Onsite day 1, hybrid 3 days from office) . Local candidates either in Dallas/TX or Chicago/IL are preferred.

Job Description:

We are seeking an experienced ITSM Change and Release Manager with a strong background in the banking or financial services sector . The ideal candidate will be responsible for overseeing the change and release management processes, ensuring that all changes to IT services are conducted in a controlled and efficient manner, minimizing risk and disruption to business operations.

Responsibilities:

• Develop, implement, and maintain change management policies and procedures in alignment with ITIL best practices.
• Review and assess change requests, ensuring alignment with business objectives and risk management protocols.
• Coordinate with cross-functional teams to schedule and facilitate change implementation, ensuring minimal disruption to services.
• Monitor change success rates and identify opportunities for process improvement.
• Plan, schedule, and manage releases, ensuring that all release processes are followed and documented.
• Collaborate with development, quality assurance, and operations teams to ensure that releases are delivered on time and meet quality standards.
• Conduct pre-release and post-release review sessions to gather feedback and assess the effectiveness of releases.
• Conduct risk assessments for proposed changes and develop mitigation strategies to minimize potential impacts.
• Maintain a change advisory board (CAB) to review and approve significant changes, ensuring stakeholder involvement and communication.
• Maintain comprehensive documentation of all change and release management activities, including change logs and release notes.
• Produce regular reports for senior management and stakeholders summarizing change and release metrics, compliance, and incident trends.
• Serve as the primary point of contact for all change and release-related inquiries, maintaining clear communication with IT and business stakeholders.
• Facilitate training and awareness sessions on change and release management processes for relevant teams.
• Ensure that all change and release activities comply with regulatory requirements and internal policies within the banking and financial services industry.
• Stay informed about industry best practices and regulatory changes that may impact the change and release management processes.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field; a master's degree is a plus.
• Minimum of 9+ years of experience in IT Service Management, with at least 5+ years in a Change and Release Manager role, preferably within the banking or financial services sector.
• Strong knowledge of ITIL framework and best practices.
• Familiarity with ITSM tools such as ServiceNow, JIRA, or similar platforms.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
• Certifications such as ITIL, Change Management (PROSCI), or Project Management Professional (PMP) are preferred.

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