Job Description

Job Description

Job Description

Description:

Location: In-Office – Lombard, IL

Reports to: CFO & VP Customer Service North America

About the company

Visionix is a worldwide leader in ophthalmic diagnostics and telehealth innovation, providing advanced solutions that empower optometrists, ophthalmologists, and healthcare networks. Our technologies—including tele-refraction platforms such as 2020Now—deliver new levels of access, efficiency, and clinical quality. Visionix is committed to enabling the future of eye care by integrating smart devices, AI-driven diagnostics, and telehealth services.

Scope

The Director of Operations and Depot Repair Services provides strategic leadership and oversight of company operations, including warehouse, procurement, inventory control, logistics, facilities, and depot repair services for optical medical devices in an FDA-regulated environment. This role ensures operational excellence, regulatory compliance, and business alignment by driving efficiency, optimizing cost structures, and fostering continuous improvement.

The Director serves as a senior leader interfacing with R&D, Operations, Quality Assurance, Customer Service, Finance, Order Management and global colleagues to resolve product issues, ensure reliable customer repairs, and deliver high-quality products on time and within budget.

The ideal candidate is an accomplished operational strategist with strong technical expertise, capable of building and scaling cross-functional teams while instilling a culture of accountability, continuous improvement, and compliance.

Responsibilities

Operational Leadership

• Provide executive oversight of procurement, inventory management. warehouse operations, logistics, facilities management, and depot repair.
• Develop long-term operational strategies and KPIs to align with Sales, Finance, and corporate objectives.
• Direct facilities strategy including site maintenance, workplace safety programs, and infrastructure planning
• Lead multi-year capacity planning, resource allocation, and budget development across all operational domains.
• Continuously evaluate and pursue revenue-generating opportunities across operations and depot repair services, ensuring that new initiatives are prioritized, sequenced, and executed in a coordinated manner. Align the team’s focus to high-impact opportunities and communicate progress and outcomes to key stakeholders across the organization.

Depot Repair & RMA Services

• Manage Depot Repair as a profit center for out-of-warranty repairs and refurbishment of used products for sales.
• Oversee technical teams responsible for instrument repair, ensuring adherence to FDA, ISO, and quality standards.
• Establish, refine, and enforce repair procedures, test processes, and QC guidelines to maximize reliability.
• Collaborate with R&D and Quality on escalated repair issues and systemic product improvements.
• Ensure seamless availability of parts, materials, and test equipment to support depot repair and service teams.
• Drive continuous efficiency gains in repair workflows, reducing cycle times and increasing throughput.
• Provide leadership-level oversight of QC for incoming inspections and repaired products.
• Team Leadership & Development
• Build and scale high-performing management and technician teams across operations and service functions.
• Develop succession plans, cross-training programs, and organizational depth to mitigate risk.
• Lead executive-level performance management, coaching, and career development initiatives based on the 9-Box Employee Assessment tool.
• Champion a culture of operational excellence, employee engagement, and continuous learning.

Reporting & Continuous Improvement

• Deliver executive-level reports on inventory performance, fulfillment metrics, repair cycle times, and financial forecasts.
• Identify and implement process improvements to optimize cost, efficiency, and customer satisfaction.
• Ensure readiness for FDA, ISO 9001/13485, and internal audits through robust documentation and compliance in partnership with the Quality Assurance team.
• Partner with global operations leaders to harmonize best practices and drive enterprise-wide efficiency.
• Maintain proactive communication with executive leadership and cross-functional partners to keep them informed of progress on revenue initiatives, operational priorities, and emerging opportunities.

Requirements

• Education: Bachelor’s degree in Supply Chain, Engineering, Operations Management, or related field; advanced degree preferred.
• Experience: 8+ years in senior operations leadership roles (warehouse, logistics, inventory, procurement) within a regulated industry, preferably medical devices.
• Proven leadership of depot repair or RMA service operations.
• Deep knowledge of electro-mechanical/electro-optical systems.
• Strong expertise in cGMPs, FDA, and ISO 9001/13485 standards.
• ERP and service system proficiency (SAP, FSM, Salesforce strongly preferred).
• Strong familiarity with managing a P&L and driving revenue opportunities is highly desirable.
• Exceptional leadership, strategic planning, and stakeholder management skills.
• Demonstrated experience in budgeting, capacity planning, and cross-functional collaboration.
• Ability to occasionally lift up to 50 pounds and engage in hands-on facilities or warehouse activities.

Special Demands

• Position requires on-site presence in Lombard, IL.
• Must be able to adapt to dynamic business priorities while ensuring operational continuity.
• Occasional travel to support global operations or leadership initiatives.

Benefits

• Competitive salary and full benefits package
• 401(k) Retirement Plan
• Medical, dental, vision, life, and disability insurance
• Paid Time Off (PTO)

Equal Opportunity Employer

We are an Equal Employment Opportunity and Affirmative Action Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability.

Job Tags

Similar Jobs