Customer Support Representative Job at Infotree Global Solutions, Toledo, OH

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  • Infotree Global Solutions
  • Toledo, OH

Job Description

Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday.

Must be open to work M-F:

9am-6pm

8am-5pm

or

7am-4pm

The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers. This position engages and collaborates with external customers and internal partners to make the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.

JOB RESPONSIBILITIES

  • Service our Customers
  • Deliver consistent service to our customers
  • Maximize every opportunity to “sell” to the customer
  • Take proactive actions to meet customer needs and concerns creating win/win solutions
  • Enter orders accurately
  • Develop close relationships with our customers and understand what it takes to ensure their success
  • Develop customer trust by consistently following through on actions and operating with integrity
  • Leverage relationships to obtain outside-in market insights
  • Leverage product training opportunities
  • Operate in a Waste Free Environment

Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment

Identify and take action to eliminate non-value added activities within day to day operations

Identify opportunities for, develop, maintain and execute Standard Work

Understand and promote the use of customer tools and technology

Live the Safety stand, adhere to the safety responsibilities

MINIMUM QUALIFICATIONS:

High school degree, Associates or Bachelor’s degree preferred

EXPERIENCE:

SAP experience desired

Previous experience in an ever-changing, fast-paced customer service environment

Previous experience creating solutions in the best interest of the company and the customer

Job Tags

Monday to Friday,

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