Job Description

eOne Solutions is seeking a driven and customer-focused Customer Success Manager to build lasting relationships with our customers and partners while driving adoption, expansion, and renewals. The ideal candidate will serve as a trusted advisor, guiding customers through their entire lifecyclefrom onboarding and solution execution to training, mid-year check-ins, and renewal conversations. This role is critical in ensuring customers achieve measurable outcomes with eOne Solutions while uncovering growth opportunities that align our solutions with their evolving business needs.

Key Responsibilities

Customer Onboarding & Enablement

• Serve as the primary point of contact for new customers during onboarding.
• Guide customers through implementation milestones, best practices, and solution setup.
• Collaborate with partners to ensure cohesive and successful onboarding experiences.

Solution Execution & Adoption

• Help customers and partners execute solutions effectively by understanding their use cases and business objectives.
• Provide product guidance and connect customers with appropriate technical or consulting resources.
• Encourage adoption of new features and optimize existing usage.

Training & Resource Alignment

• Facilitate access to eOnes training programs, webinars, and self-service resources.
• Customize training paths based on customer needs and technical maturity.

Relationship Management & Strategic Check-Ins

• Build trusted relationships with key customer stakeholders.
• Conduct mid-year check-ins to review usage, value realization, and alignment with business goals.
• Identify and mitigate risks to customer success early.

Renewal Readiness & Advocacy

• Ensure customers are on track for successful renewals by proactively identifying and removing obstacles.
• Collaborate with sales and renewals teams to secure renewals and potential expansions.
• Identify customer advocates for case studies, testimonials, or reference calls.
• Work alongside a variety of eOne partners (VARs, ISVs, consultants) to ensure mutual customer success.
• Share feedback and insights with internal teams to improve partner enablement and engagement.

Required Qualifications

Education & Experience

• Bachelors degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• 3+ years in Customer Success, Account Management, or client-facing roles within SaaS or software solutions.
• Strong understanding of B2B software onboarding, adoption, and customer lifecycle management.
• Hands-on experience with ERP/CRM platforms such as Microsoft Dynamics, Salesforce, or HubSpot (strong plus).
• Proven ability to manage multiple accounts while prioritizing based on customer impact and urgency.
• Excellent interpersonal, communication, and problem-solving skills with a consultative, customer-first approach.
• Experience collaborating with channel or reseller partners to deliver customer outcomes and revenue growth (preferred).

Preferred Qualifications

• Background in software implementation, integration, or technical consulting, especially in ERP or CRM ecosystems.
• Familiarity with iPaaS, integration tools, or data management platforms.
• Experience in a renewals or revenue-focused CSM capacity, including upsell or cross-sell responsibilities.
• Knowledge of customer success tools (e.g., Gainsight, Totango, ChurnZero) or CRM-based success workflows.
• Demonstrated ability to analyze customer health data and translate insights into actionable strategies.
• Industry certifications in Customer Success Management, Project Management, or SaaS platforms (e.g., Salesforce Admin).

What We Offer

• Competitive salary range: $50k $75k annually + KPI bonuses
• Comprehensive health, dental, and vision insurance
• Retirement plan with company matching
• Flexible work arrangements and remote work options
• Creative and collaborative work environment
• Opportunity for career growth and advancement

About eOne

eOne is a small company with a small-company attitude. We make decisions quickly, work hard and pride ourselves on being creative and delivering only the best quality software. You will want to work with eOne because:

• This is a fun, energetic place to work.
• Every person is expected to contribute to the bottom line.
• You love to work autonomously (if you need to be managed daily, then this is not the job for you).
• We work hard, but also like to celebrate our success.
• Hours can be flexible for the right people and the right role.

How to apply?

Please submit your resume and a brief cover letter to careers@eonesolutions.com . Include examples that demonstrate your ability to deliver successful outcomes in previous customer success-related experiences.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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