Customer Success Manager Job at engine, Rogers, AR

ZWF3dUU3UGg1eldmVkNiZnp0bG0vTmFpTnc9PQ==
  • engine
  • Rogers, AR

Job Description

Job Description

Job Title: Customer Success Manager (SaaS)

Department: Customer Success

Location: Rogers, AR

Position Overview:

We are seeking an experienced and proactive Customer Success Manager to join our growing SaaS organization. This role bridges customer success, project communication, and account management—ensuring every customer receives exceptional value, clear communication, and a trusted partnership that drives business outcomes.

Responsibilities:

  • Customer Relationship Management:

Serve as the primary point of contact for assigned accounts, building trusted relationships and ensuring alignment between customer goals and our product capabilities.

  • Customer Communication:

Lead proactive communication with customers regarding project updates, deliverables, timelines, and any issues that may arise—ensuring customers always feel informed and supported.

  • Issue Management & Escalation:

Anticipate and address customer concerns early, coordinating across internal teams to resolve challenges swiftly and transparently.

  • Account Strategy & Growth:

Develop a deep understanding of each customer’s business objectives, KPIs, and success criteria. Identify opportunities for product adoption, expansion, and value realization.

  • Task & Priority Management:

Translate customer needs into clear internal priorities, working with project and support teams to ensure timely and accurate execution.

  • Customer Health Monitoring:

Track account health metrics (usage, engagement, satisfaction) and take action to improve outcomes and retention.

  • Formal Business Reviews:

Lead structured business reviews—including Quarterly Business Reviews (QBRs) and executive sponsor updates—to communicate progress, demonstrate value, and align future priorities.

  • Renewals & Retention:

Support renewal processes by demonstrating ROI, reinforcing customer value, and ensuring long-term satisfaction.

Qualifications:

  • 3–5 years of experience in account management, customer success, or relationship management, preferably in a SaaS or technology-driven environment.
  • 3–5 years of experience in CPG in sales, category, insights, or related retail team customer-facing role is a MUST-HAVE requirement.
  • Strong communication, organizational, and problem-solving skills.
  • Proven ability to manage multiple priorities and stakeholders with professionalism and clarity.
  • A customer-first mindset with a passion for delivering exceptional experiences.
  • Ability to understand technical concepts and translate them into business value for customers.
  • Must be able to work on-site at our Rogers, AR office on a regular basis.

Preferred Skills

  • Experience working with cross-functional teams (Engineering, BI Development, Sales, Support, Implementation).
  • Background in managing enterprise or mid-market accounts.
  • Confidence leading customer meetings, QBRs, and executive-level discussions.
  • Strong analytical and reporting skills to track account performance and customer outcomes.
  • Experience in a similar role with a 3rd party brokerage/agency.

Success in This Role Looks Like

  • Customers feel informed, valued, and confident in their partnership.
  • Issues are identified early and managed proactively.
  • Internal teams are aligned around clear priorities and customer objectives.
  • Accounts show consistent growth in adoption, satisfaction, and renewal.

Job Tags

Work at office,

Similar Jobs

PetSitter.com

Pet Sitter Wanted - Reliable & Loving Pet Sitter Needed In Bethlehem, Pa Earn $50 Daily Caring For Furry Friends! Job at PetSitter.com

 ...providing companionship and playtime. It's crucial for me to find someone who understands the needs and behavior of dogs. My Breezy is a 12-year-old sweet Yorkie and Pax is my 11-year-old Cavalier. Both love attention and people. I'm offering $50 daily per pup for your... 

Bilingual Therapies

Teacher of the Visually Impaired in Fairport, NY Job at Bilingual Therapies

 ...staff to develop and implement individualized education plans (IEPs) Utilize assessment data to monitor student progress and adapt teaching strategies as needed Train and guide staff and families on assistive technology and accessibility strategies Maintain... 

Bilingual Therapies

Special Education Teacher Online | New Mexico Job at Bilingual Therapies

 ...and cultural competence with the Deaf and hard-of-hearing community. Certification or licensure relevant to special education teaching and ASL interpreting. Position Details: Location: Vanderwagen, NM (telehealth service delivery). Employment Type: Contract... 

Medical City Arlington

RN Labor and Delivery Supervisor Job at Medical City Arlington

 ...and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource... 

PetSitter.com

Pet Sitter Wanted - Pet Sitter Wanted In Anderson, Ca Earn $20 Daily Caring For Furry Friends! Job at PetSitter.com

 ...who is reliable and can provide my two GSD mixes with the attention and care they need to break up the work week. Parker is a 13 year old German Shepherd Husky. Jaxon is a 7 year old German Shepherd Corgi. Duties include hanging out with them and taking them on a potty...