Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. Discords Trust & Safety team is responsible for protecting users and maintaining platform integrity by detecting, investigating, preventing, and responding...
...include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and... ...patrols. Collaborate with healthcare staff and local law enforcement when needed to address security-related concerns on the premises...
...and decision-making authority in your job? Would you like to be your own boss? Or are you interested in earning some extra cash part-time to help make ends meet as prices continue to rise? We can help you on the path tobecoming financially independent, working as...
...for the Pre-Sales Engineer role at ThunesAbout ThunesThunes is the Smart Superhighway to move money around the world. Thunes proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.About Thunes...
...sufficient to safely operate a motor vehicle and pass and maintain required firearms safety qualifications.The associates of the Circuit Court of Jackson County fill a vast array of positions, but they are all part of one team, sharing a common goal - serving the citizens of...