Job Description

Job Description

Job Description

In addition to a competitive compensation, this position is also eligible for a sign-on bonus!

SUMMARY: While delivering innovative solutions, exceptional service, and trusted results, the Career Agent will provide case-management services to Temporary Assistance for Needy Families (TANF) customers. In this role, the Career Agent is responsible for delivering individualized services to help and support customers to achieve their employment goals and achieve self-sufficiency. This includes offering guidance in areas such as life-skills development, educational and vocational training, job readiness preparation, and overcoming employment barriers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provide career counseling and intensive case-management services that support and facilitate customers’ progression and compliance with TANF programs.
• Complete intake and eligibility determination and assess jobseekers’ employment and training needs and abilities through interviewing, testing, and other methods.
• Coordinate all services and ensure that customers are making meaningful progress toward preparing for, finding, and retaining employment.
• Perform program’s intake assessment by thoroughly completing all intake forms to include, but not limited to, reviewing assessments and initial individual responsibility plan’s (IRP) with the customer, conduct in-depth discussion with customer about assessment results, and develop and/or amend customer’s IRP.
• Maintain thorough and accurate documentation: Record detailed case notes in the CATCH system, ensuring proper documentation of career counseling and intensive case management services provided to customers. Ensure all entries meet compliance requirements and adhere to program policies and procedures.
• Counsel customers on the local labor market, available job opportunities, training programs and other services, referring individuals to appropriate services and follow-up on those activities.
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures.
• Participate in regular staff meetings, staff training, supervisory sessions, and aid the development of positive team relationships.
• Conduct orientation sessions, workshops, job clubs, and other group presentations.
• Meet and/or exceed contractual benchmarks, completing all required reports.

• Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. 

CORE COMPETENCIES:

• Superior oral and written communication skills.
• Strong interpersonal skills.
• Strong project time management, customer service, and organizational skills
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks in a timely manner, which may include working additional hours and /or over the weekend as needed.
• Must be resourceful and able to work independently as well as in a team setting.
• Travel approximately 20% of the time.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree from an accredited college or university.  The degree requirement may be substituted for eight (8) years of professional work experience. 
• A minimum of two (2) years of experience working in a case management and/or eligibility environment.
• Previous Career Coaching experience is a plus.
• Experience with Federal, State, and local TANF rules and regulations highly preferred.
• Experience working with adults in the workforce system and those disconnected from employment services. 

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook). 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate. 

You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit: Careers – Join KRA's Workforce Development Team

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