The Consumer and Community Banking (CCB) Quality Peer Review (QPR) Program is supported by the CCB Escalations Governance team. The QPR team partners closely with key stakeholders across CCB-including Risk Officers, Compliance, Legal, Operational teams, and Escalations Production teams-to deliver comprehensive guidelines and ensure consistent quality standards through structured peer review processes. As a QPR Program Governance Associate, you will play a critical role in initiating, managing, and executing QPR engagements, facilitating change management, and driving continuous improvement in quality review, risk mitigation, and operational excellence. You will be responsible for coordinating ad-hoc and scheduled QPR reviews, developing and enhancing peer review procedures, and supporting quality review activities. The role requires strong project management skills, the ability to apply various sampling methodologies, and expertise in analyzing and communicating findings. You will oversee documentation and resource management within designated SharePoint platforms, ensure secure access, and promote collaboration and skill development across teams.
Job Responsibilities:
Required Qualifications, Capabilities and Skills:
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