Job Description

Consumer And Community Banking Quality Peer Review Program

The Consumer and Community Banking (CCB) Quality Peer Review (QPR) Program is supported by the CCB Escalations Governance team. The QPR team partners closely with key stakeholders across CCB-including Risk Officers, Compliance, Legal, Operational teams, and Escalations Production teams-to deliver comprehensive guidelines and ensure consistent quality standards through structured peer review processes. As a QPR Program Governance Associate, you will play a critical role in initiating, managing, and executing QPR engagements, facilitating change management, and driving continuous improvement in quality review, risk mitigation, and operational excellence. You will be responsible for coordinating ad-hoc and scheduled QPR reviews, developing and enhancing peer review procedures, and supporting quality review activities. The role requires strong project management skills, the ability to apply various sampling methodologies, and expertise in analyzing and communicating findings. You will oversee documentation and resource management within designated SharePoint platforms, ensure secure access, and promote collaboration and skill development across teams.

Job Responsibilities:

• Lead and execute Quality Peer Review (QPR) engagements, including ad-hoc and scheduled reviews, to uphold consistent quality standards across CCB Escalations.
• Define scope, gather documentation, and set timelines for QPR engagements in partnership with managers, executives, and team leadership for which the QPR engagements are conducted.
• Develop, review, and enhance operational procedures and business documents to support QPR program objectives and quality review requirements.
• Apply structured testing methodologies and sampling techniques (random, risk-based, stratified, judgmental) to select representative populations for review.
• Analyze processes, workflows, and escalations to evaluate efficiency, effectiveness, and compliance with applicable regulations and best practices.
• Identify and assess potential risks, mitigation strategies, and opportunities for process improvement based on peer review findings.
• Collect input from relevant stakeholders to inform areas of success and opportunities for enhancement.
• Prepare, present, and refine comprehensive reports summarizing key findings, recommendations, and actionable strategies for improvement.
• Oversee documentation and secure access management for QPR SharePoint platforms, ensuring proper storage and confidentiality of review materials.
• Execute autonomously, making sound decisions on day-to-day issues, and escalate project direction or scope decisions as needed.
• Promote a culture of continuous quality improvement and skill development across teams through structured peer review procedures.

Required Qualifications, Capabilities and Skills:

• Bachelor's degree in a business discipline or equivalent experience.
• 5+ years in financial services industry with experience in quality review, operational risk management, or AML/KYC subject matter expertise.
• Strong analytical, problem solving, and critical thinking skills, with attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.

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