Job Description

Job Description

Job Description

Customer Service Representative - Account Manger

Location: Sheridan, WY

Compensation: $19.23 - $21.00 Hourly
 

Our Opportunity:

In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse.  Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second.

Visionary Broadband seeks a qualified individual to fill the role of Account Manager .  This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region. 

Key Responsibilities:

• Serves existing customers with account changes, move of services, upgrades payments, etc. 
• Focus on building personal relationships with customers to help with customer retention 
• This position will work in a separate phone queue exclusively for existing customers 
• Prioritized goals to include upgrades/upsells and add on services which include VoIP sales and managed router sales 
• This position will make outbound calls to our current customers to sell upgrades and add on services to generate additional revenue.

Qualifications:

• A qualified candidate must possess the following skills, or have equivalent experience and/or qualifications:
• Prior sales/upselling experience preferred
• Ability to always remain professional and courteous with customers.
• Must have computer experience and basic knowledge of Microsoft Office products and Google Documents.
• Excellent verbal and written communications skills.
• Must be available to work outside of the normal 8-5 working schedule 1-2 times per month for department meetings.

  Benefits:

• Competitive salary (includes on-call pay, tower climbing bonuses, commission eligible position, company annual bonus plan)
• Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)
• 401k with a dollar for dollar match up to 6%
• Voluntary short and long-term disability, life insurance and accidental death & dismemberment
• Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave

Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

Compensation details: 19.23-21 Hourly Wage

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