Job Description
Title: Academic Testing & Systems Support Specialist
DBM Classification: B24/Range 4
Department: Assessment, Research and Evaluation
Salary Range: $21.92 - $29.44 per hour
Employee Group: Technical
Prepared Date: September 2025
Reports to: Director of Assessment, Research and Evaluation
FTE/ FLSA Status: 40 hours week 12-Months-Nonexempt
SUMMARY OF RESPONSIBILITIES The Assessment, Research and Evaluation (ARE) department's Academic Testing and Systems Support Specialist will serve as SLP's primary District Assessment Coordinator (DAC). During the school year, the Specialist will order testing materials and stay updated on the Minnesota Department of Education's procedure manual for state testing. The Specialist will provide technical assistance and provide support to users by troubleshooting problems with computer software related to managing assessment systems. In addition to assessment, this role will build and support the maintenance of accurate records for homeschooling and student teaching placements for the district's Instruction and Learning Team. Throughout the school year, the Specialist will work closely with the district's Data Scientist and Title Coordinator to ensure that student data is being collected in a timely and accurate manner. During the spring and summer, the Specialist will work closely with the Executive Director of ARE to support the technical aspects of the Youth Data Analyst summer internship program.
DUTIES AND RESPONSIBILITIES - Identifies, investigates, and resolves user problems with assessment systems software (NWEA, Fastbridge, Pearson Access Next etc.).
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding testing software programming, connectivity, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, assessment systems, and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Collaborates with programmers to explain errors and/or recommend modifications in programs.
- Uploads and maintains student rosters for computer based assessments with the support of the Assessment and Research Specialist.
- Maintains the Teaching and Learning supply spreadsheet and provides weekly updates about requests coming to the department.
- Collaborate and coordinate supplies/materials with various vendors and sites.
- Maintains records for homeschooled students and families.
- Compiles and mails annual Individual Student Reports (ISRs) to families.
- Ensures that logistics for the Youth Data Analyst (YDA) summer internship program are executed in a timely manner.
- Supports the work of the ARE department in a culturally responsive manner.
- Performs other related duties as assigned by the Teaching and Learning Team.
KNOWLEDGE, SKILLS & ABILITIES - Excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Customer-service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
- Willingness to engage in courageous conversations about race and equity.
- Desire to support the growth of a culturally competent ARE Department.
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands; talk; and hear. The employee is occasionally required to stand; walk; reach with hands and arms; and lift and/or move up to 50 pounds. Specific vision abilities required by this job include closeness and the ability to adjust focus.
WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
EDUCATION and/or EXPERIENCE - High school diploma or equivalent required
- Some college is preferred but not required
- At least three years of experience in technical support highly preferred
- Experience working in an educational setting is desirable, but not required.
BENEFIT INFORMATION St. Louis Park Schools provides a comprehensive benefits package for employees working 20 or more hours per week. Key benefits include:
- Health and Dental Insurance
- Flexible Spending Accounts (FSA) for medical and dependent care expenses
- Life Insurance
- Accidental Death and Dismemberment (AD&D) Insurance
- Short- and Long-Term Disability Insurance
The cost of benefits varies based on the employee group and full-time equivalent (FTE) status. For detailed information, including specific benefits and associated costs, please refer to the applicable group or bargaining unit contract Employment Contracts .
Job Tags
Hourly pay, Full time, Contract work, Temporary work, Part time, Summer work, Summer internship, Flexible hours,